1. Introduction
Welcome to Cigarette Store Australia. These Terms and Conditions govern your access to and use of our website, including browsing, account registration where available, and any purchases made through the website.
By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with them, please discontinue using the website.
In these terms, “we”, “us”, and “our” refer to Cigarette Store Australia. “You” and “your” refer to any person accessing or using our website.
2. Eligibility and Legal Compliance
You must meet the minimum legal age and all other eligibility requirements applicable to the products and services offered on our website.
Tobacco products are addictive and pose significant health risks. We do not intend to supply products to anyone who is legally prohibited from purchasing or receiving them.
We may request age verification or other information where legally required. We reserve the right to decline, suspend, or cancel an order where eligibility cannot be established or where fulfilling the order would breach applicable law.
3. Products and Product Information
We aim to provide accurate descriptions, images, prices, and other information about products displayed on our website.
However, errors, omissions, and differences between displayed images and actual products may occasionally occur. Product images are illustrative unless expressly stated otherwise.
Product availability may change without notice. Displaying a product on our website does not guarantee that it is available for purchase or that its sale and delivery are lawful in every location.
We reserve the right to correct genuine listing errors and update product information, subject to applicable law and any rights you have already acquired.
4. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products under these Terms and Conditions.
An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been accepted or dispatched.
We may decline or cancel an order where permitted by law, including where:
- A product is unavailable.
- Pricing or listing information contains a genuine error.
- Payment cannot be verified.
- Required age or eligibility checks are not satisfied.
- Delivery to the nominated destination is prohibited or unavailable.
- We reasonably suspect fraud or unauthorised activity.
If payment has been received for an order that is cancelled, any applicable refund will be processed in accordance with the law and our Refund Policy.
5. Prices and Payments
Prices are displayed in Australian dollars unless otherwise specified.
Applicable shipping charges and other disclosed costs will be shown during checkout before you complete your purchase.
Payment must be made using an available payment method accepted by our website. You authorise the relevant payment provider to process the amount payable for your order.
We take reasonable steps to ensure that pricing and payment information is accurate. If a pricing error occurs, we will address it in accordance with applicable law.
6. Shipping and Delivery
Delivery availability, shipping charges, processing times, and estimated transit times are described in our Shipping Policy.
Delivery estimates are indicative and may be affected by carrier operations, public holidays, weather, and other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery details. We will handle delayed, damaged, or missing deliveries in accordance with applicable consumer laws and our Shipping Policy.
We only offer delivery where the relevant sale and supply are legally permitted.
7. Cancellations, Returns, and Refunds
Our cancellation, return, and refund arrangements are described in our Refund and Returns Policy.
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law where those rights cannot legally be excluded, restricted, or modified.
If a product has a problem covered by applicable consumer guarantees, you may be entitled to a repair, replacement, refund, or another remedy, depending on the circumstances and the law.
Any restrictions on returns for hygiene, safety, or other reasons will be applied only to the extent permitted by law.
8. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent, unlawful, or deceptive purposes.
- Attempt to gain unauthorised access to our systems or accounts.
- Interfere with website security, performance, or availability.
- Upload malicious code or other harmful material.
- Copy, reproduce, or commercially exploit website content without permission, except where permitted by law.
We may restrict or suspend access where reasonably necessary to protect our website, customers, or business, subject to applicable law.
9. Intellectual Property
Unless otherwise stated, the website’s text, branding, design, graphics, and other original materials are owned by or licensed to Cigarette Store Australia.
You may view and use website content for personal, lawful purposes. You must not reproduce, distribute, modify, or commercially exploit our protected materials without permission unless authorised by law.
Third-party names, trademarks, and product images remain the property of their respective owners.
10. Privacy and Personal Information
We handle personal information in accordance with our Privacy Policy and applicable privacy laws.
Information may be collected or used to process orders, arrange delivery, provide customer support, prevent fraud, meet legal obligations, and operate our website.
Please read our Privacy Policy for information about the personal data we collect, how it is used, and the choices available to you.
11. Third-Party Services and Links
Our website may include links to third-party websites or use external services, such as payment processors and delivery providers.
We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices.
Your use of a third-party service may be subject to that provider’s own terms and conditions.
12. Limitation of Liability
To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control, including third-party service interruptions or delivery delays.
Nothing in these Terms and Conditions excludes or limits liability, consumer guarantees, or remedies that cannot lawfully be excluded or limited under Australian law.
Where liability may lawfully be limited, any limitation will apply only to the extent permitted by applicable law.
13. Indemnity
To the extent permitted by law, you are responsible for losses reasonably arising from your unlawful use of our website, your breach of these Terms and Conditions, or your infringement of another person’s rights.
This section does not impose liability where doing so would be prohibited by applicable law.
14. Changes to These Terms
We may update these Terms and Conditions to reflect changes to our website, business operations, or legal obligations.
The latest version will be published on this page with an updated revision date. Changes will apply as permitted by law and will not remove rights that cannot legally be taken away.
We encourage visitors to review this page periodically.
15. Governing Law
These Terms and Conditions are subject to the laws applicable in Australia and, where relevant, the laws of the state or territory applicable to the transaction.
Nothing in this section prevents a consumer from exercising rights available under applicable consumer protection legislation.
16. Contact Us
If you have questions about these Terms and Conditions, an order, or our website policies, please contact us through the Contact Us page on our website.
Please include your order number when making an enquiry about an existing order.
Cigarette Store Australia
Thank you for visiting our website.